SERVICES

CANCELLATION POLICY

We strive to offer flexibility while respecting the time and planning required to deliver our coaching and tent support services. Bobby Krug Racing Services reserve the right to cancel any scheduled service at any time. In the event that we initiate the cancellation, clients will receive a full refund for any prepaid services. Clients may cancel their scheduled services under the following terms:

• 48 Hours or More Notice: Cancellations made 48 hours or more before the scheduled session will receive a full refund.

• Less Than 48 Hours Notice: Cancellations made within 48 hours of the scheduled session will receive a 50% refund.

Please refer to our Rain Out Policy for details regarding cancellations or adjustments due to weather-related issues, including how rescheduling and refunds are handled in those situations. By booking our services, clients agree to the terms outlined in this Cancellation Policy.

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RAIN OUT POLICY

We understand that weather conditions can impact on-track activities. Our goal is to remain flexible while also recognizing the time, preparation, and commitment involved in delivering high-quality driver coaching and race day tent support. In the event of a rain-out or weather-related disruption, Bobby Krug Racing Services reserves the sole right to determine whether the full fee will be charged or a pro-rated fee will be applied. This decision will be based on the portion of the service that was completed prior to the interruption and the overall time and resources committed to the event, taking into account factors such as track time utilized before cancellation, coaching or tent support already provided, travel and setup completed and unrecoverable expenses. ​Coaching sessions that are cancelled due to weather, by the track or Bobby Krug Racing Services, prior to the start of their session may be rescheduled at no extra charge. Full refunds will be issued at the discretion of Bobby Krug Racing Services. Clients will be notified of the final billing decision in a timely and transparent manner following the event. By booking our services, clients acknowledge and accept the terms of this Rain-Out Policy.

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RACE DAY CRASH DAMAGE POLICY

Our race day tent support fees include mechanical support throughout the race day to help ensure drivers remain competitive and on track.

In the event of a crash during a race day, the following policy applies:

• Efforts to Return to Track: If a kart is damaged during a session, our team will make every reasonable effort to repair the kart and return it to racing condition as quickly as possible within the resources available under tent support.

• No Refunds for Irreparable Damage: If the kart is damaged beyond repair and cannot return to the track that day, no refunds or partial credits will be issued for that day's tent support fee. This includes incidents that occur in any session throughout the day.

• Final Session Crashes: If a crash occurs during the final on-track session of the day, repairs will not be made under the tent support fee at the event. Any repairs required post-event may be subject to additional mechanical labor fees, and scheduling will be handled on a case-by-case basis. 

By utilizing our race day tent support services, drivers and teams acknowledge and accept the terms outlined in this Crash Damage Policy.